FAQ
ORDERING
I NEED TO CANCEL OR MAKE CHANGES TO MY ORDER
If you would like to inquire about making changes to or cancelling your order, you can contact us via email or fill our form on our Contact Us page. Include “Order Cancellation/Change” in your email subject line as well as your order number. Orders cannot be cancelled if the order has already been packed or fulfilled.
MY ORDER ARRIVED INCORRECTLY
We are diligent in making sure all orders leave us with the correct items. If we have made an error, please shoot us an email with your full name, purchase order number, and the name of the item missing from your package.
I HAVE SPECIAL DIETARY NEEDS I’D LIKE TO INCORPORATE INTO MY ORDER
Unfortunately, most of the time, our pastries are already made as is. It is difficult for us to accommodate custom dietary needs for ingredients that are mixed into the base and foundation of the pastries. For dietary adjustments on ingredients that may be superficial or garnished, we might be able to accommodate them! Just shoot us an email beforehand and we’ll try our best!
SHIPPING
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you’ll receive a tracking number via email.
Alternatively, you can view your tracking info under the Track Your Order page in My Account.
HOW LONG DOES MY ORDER TAKE TO ARRIVE?
We process orders and make shipments twice a week – Monday and Wednesday. Orders made on Monday will arrive Friday the same week latest and orders made on Wednesday will arrive Monday the following week latest. We aim to ship all items on-time, but in rare cases it can take longer. In some cases, there are factors outside our control such as weather issues or courier issues that may delay your package.
Local deliveries usually will be delivered by the next day of ordering!
DOES MY PASTRIES STAY FRESH FROM SHIPPING
Yes! We package our pastries through a special method to keep your pastries fresh when they arrive at your doorstep. Each item is individually sealed to preserve freshness and the package is sufficiently padded so your pastries will not get crushed on its way to you!
PAYMENT
WHAT PAYMENTS DO YOU ACCEPT?
We accept all major credit cards as well as email transfer and Paypal.
HOW DO I USE MY DISCOUNT CODE?
In your Cart, click the Have a code? field above the Checkout button.
Note: there must be an item in your cart to add a code.
I CANCELLED MY ORDER BEFORE THE PROCESSING CUT OFF, WHEN CAN I SEE MY REFUND?
It will take 2-7 banking days for the refund to reflect to the payment method used.